Changes to our phone system

Improved member access

Shortly we’ll be introducing an automated phone answering system to connect you with the right CCSA person faster. We know that members value speaking directly with our staff, so the changes are designed to connect you to the right person simply and quickly.

From 10 August, when you call us an automated system will give you 4 options to be connected directly to our Member Support team, Business Solutions team, the Training and Development team or to reception for all other enquiries.

We know an automated system is a first for CCSA, but we’re confident this will streamline access to the information you need. You’ll still be able to speak with reception at any time just by dialling 1 and you’ll be able to connect directly with the team you need at any time by dialling 2 for Member Support, 3 for Business Solutions or 4 for Training and Development. You won’t even have to wait for the menu options to finish once you know the option for each team – it’s that simple.

The new system will be used for both the 1800 991 602 and 02 4782 1470 numbers.

You can download a guide here.


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